How to get support?

We’re here to help you have a smooth experience with Step.

Whether you have a question, face an issue, or need guidance — our support team is available to assist you.

When should you contact support?

You can reach out to support for:

• Issues with scanning receipts

• Missing or delayed StepCoin

• Payment or usage questions

• Account or profile issues

• General questions about how Step works

How to contact us

You can get support through the following options:

1. In-app support
Go to the Support section inside the app and submit your request.

2. Email
Send your request with details to our support email.

3. Help center (if available)
Browse common questions and guides for quick answers.

Tips for faster help

To help us assist you быстрее and more accurately, try to include:

• A clear description of the issue

• Screenshots (if applicable)

• Your account or transaction details

We’re here for you

Our goal is to resolve your issue as quickly as possible and make your experience seamless.